TERMS & CONDITIONS
CUSTOMER CARE
Placement of an order indicates acceptance of the terms and conditions listed on this page. If you do not see what you're looking for on our website, please feel free to contact us. We will do everything we can to get you what you're looking for.
We have made every effort to make our website as easy to use as possible. If you wish to order off-line, you may contact us via email at contact@pacnwtackle.net or call us at (425) 239-5040. Be sure to include item size and colors when necessary.
PacNW Tackle's "SSL Secure Shopping" ensures your credit card is 100% secured when you shop in our website.
PacNW Tackle personally guarantees that all the items we sell will meet with your personal satisfaction. If for any reason you are not satisfied with your purchase, please contact us to receive a Return Merchandise Authorization (RMA) number. You may return the item(s) to us within 30 days for an exchange or refund. An RMA number may be requested by emailing us at contact@pacnwtackle.net or by phone at (425) 239-5040. Please have your invoice number available. Please note the following:
1. PacNW Tackle reserves the right to charge a 10% restocking fee on all returns.
2. To obtain the RMA number, please provide us with the invoice and reason for the return.
3. Once you receive a return authorization, you may return the unused item(s) along with all accessories within 30 days for exchange or refund. All items must be returned in original packaging and in re-sellable condition.
4. PacNW Tackle will not accept returned items without an RMA number. This number must be posted on the outside of the package.
5. Item(s) being returned must include a copy of your invoice or packing slip. Defective items should be returned directly to the manufacturer under their return policy.
6. Shipping and handling is non-refundable.
7. Please allow up to 2 weeks for credit on returned items.
8. Shipping for returned items must be prepaid by the customer.
9. Books, videos, and software sales are final.
10. Special/custom orders may not be returned.
If the package was damaged in shipping refuse shipment or make sure the driver notes the damage on the delivery ticket. Save all original damaged packaging material and merchandise for the carrier to inspect.
If you have any questions regarding warranty return procedures, please see our warranty information page.
All sale of closeout and liquidation items are considered final. Returns will not be accepted unless an item has been determined to be defective at our sole discretion.
WHOLESALE INQUIRIES
We do not offer wholesale at this time. We will keep you posted if/when this changes.
PRIVACY & SAFETY
PacNWTackle.net respects the privacy of its customers' personal information and will not, under any circumstances, exchange, sell or otherwise spread the use of any information collected on the website, by telephone or by mail. All information collected will be kept confidential and used only to serve customers or as required by law.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
We uses cookies for important reasons, such as:
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To provide a great experience for our visitors and customers.
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To identify our registered members (users who registered to our site).
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To monitor and analyze the performance, operation and effectiveness of Wix's platform.
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To ensure our platform is secure and safe to use.
Types of Cookies we may use:
XSRF-TOKEN, essential for security reasons.
hs, essential for security reasons.
svSession, essential for connection with user login.
SSR-caching, essential to indicate the system from which the site was rendered
_wixCIDX, essential for system monitoring/debugging
_wix_browser_sess, essential for system monitoring/debugging
consent-policy, essential for cookie banner parameters
smSession, essential to identify logged in site members
TS*, essential for security and anti-fraud reasons
bSession, essential for system effectiveness measurement
fedops.logger.sessionId, essential for stability/effectiveness measurement
wixLanguage, functional on multilingual websites to save user language preference.
Our site may use Cookies from third party apps or integrations (e.g. Google Analytics, Facebooks Ads) that may place additional Cookies on our site. As these are external services, such practices are not covered by our Privacy Policy.
If you don’t want us to process your data anymore, please contact us at contact@pacnwtackle.net or call us at (425) 239-5040.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@pacnwtackle.net or call us at (425) 239-5040.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments